Refund and Returns Policy

At The Sababa Company, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help with our straightforward refund and returns policy.

1. Returns

We accept returns on most products within 30 days of purchase, provided the following conditions are met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• You must provide the original receipt or proof of purchase.

Non-returnable items include:

• Custom or personalized items.
• Items marked as final sale.
• Gift cards.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Exchanges

If you received a damaged or defective item, we offer exchanges for the same product. Please contact us immediately, and we’ll arrange for a replacement.

4. Shipping Returns

To return your product, you will need to mail it to our provided return address. You will be responsible for paying the shipping costs for returning your item unless it was damaged or defective.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

5. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done all this and still haven’t received your refund, please contact us at info@thesababacompany.com.

6. Contact Us

If you have any questions about our refund and returns policy, feel free to get in touch with us:

Email: info@thesababacompany.com
Phone: 0315 7666002